Frequently Asked Questions

Where abouts in Palm Cove are you?

Answer: Reef House is a tranquil colonial beach house located at 99 Williams Esplanade in the centre of Palm Cove village, directly in front of the beach. We are perfectly located an easy stroll to all restaurants along The Esplanade


Are you in the centre of the village?

Answer: Reef House Resort & Spa is in one of the most centrally located positions in Palm Cove.

Are you on the beach in Palm Cove?

Answer: Palm Cove beach is directly in front of Reef House. Our Resort in located on Williams Esplanade in the centre of Palm Cove village.


What is nearby the Hotel – restaurants, shopping?

Answer: We are in the perfect location to explore the range of restaurants, boutique shopping and conveniences of Palm Cove village. There are some thirty restaurants ranging from casual cafes to fine dining within an easy stroll of the Resort. A fashion boutiques, gift shops, post office, supermarket and hair salon are all located on Williams Esplanade and are within a few meters of the Resort.

Restaurants – what restaurants do you recommend in Palm Cove?

Answer: Dining at our award winning Reef House Restaurant during your stay is an opportunity not to be missed. Whilst in Palm Cove we can also recommend:


How do I get to Palm Cove?

Answer: From Airport: transfers are available from the Cairns Airport in a coach or private charter and are $22 per person each way. We can arrange transfers for you – simply call or email us with your requirements.
Taxis are readily available at the airport and are approximately $60 - $70 to Palm Cove.
From Cairns: Transfers are also available from Cairns. Public Transport buses are available for use as well and will drop you off in Palm Cove.

How far are you from the airport/Cairns/Port Douglas?

Answer: Reef House is 25 kilometres from Cairns International Airport, approximately halfway between Cairns and Port Douglas.

Can I hire/park car at the Hotel?

Answer: Yes, you are able to pick up and drop off your hire car with us at Reception. We also have plenty of parking at the hotel.

Can you book / confirm airport transfers/pickups?

Answer: Yes. We offer a range of transfer options that can be arranged prior to your arrival. We are able to organise Private transfers or in Coach transfers for you. Please let us know when making your reservation and we will arrange this for you.

What is your restaurant like?

Answer: Reef House Restaurant is the premier Palm Cove restaurant and is set under 300 year old Melaleuca gums swaying in the sea breeze. You’ll enjoy views looking out across the teak decking to the palms of the cove and the Coral Sea beyond – the perfect Palm Cove restaurant for those looking to enjoy fine food and tropical views. Download our latest seasonal menu from our dining page on website.

What other restaurants in Palm Cove do you recommend?

Answer: 

Can you make restaurant reservations for me?

Answer: Yes. We can assist with restaurant reservations and tour bookings for you both prior to your arrival and during your stay with us.

What day tour recommendations and suggestions do you have for me?

Answer: 
  • The Silver Series Outer Barrier Reef Dive & Snorkel Tour
  • Jump the Beach Skydive onto Palm Cove Beach
  • Australia’s One and Only AJ Hackett Bungy Jump and Swing
  • Quicksilver Reef Trip
  • Kuranda Scenic Railway
  • Skyrail
  • Paradise Palms Golf
  • Tjapukai
  • Poseidon Port Douglas – Sailaway Low Isles 

Can you send me information on tours in Palm Cove & area?

Answer: Yes, we can post to you a package of day tour and visitor information brochures. Additionally our ‘Things to Do’ webpage highlights a range of premium and recommended tours and activities to enjoy during your stay.

Do the tour operators pick me up from the Hotel?

Answer: Yes. All tours recommended include a complimentary transfer service from the resort and returning after your tour. This is generally at no additional charge.

Why do you recommend this tour over another similar tour?

Answer: Far North Queensland has a wide range of tours and activities to suit almost any traveller. We have trialled and handpicked a selection of tours that provide the best in service and quality for your enjoyment. However should you prefer an alternative we can assist with your reservations for all tours.

How easy is it to go on reef trips etc from your Hotel?

Answer: Tours will almost always have a hotel pick-up service available ensuring it is very easy to visit and explore the areas around Palm Cove and Far North Queensland. Our staff can also assist with reminders and wake up calls to ensure you are ready to depart on time.

Do you have kitchen/self-catering accommodation options?

Answer: All of our rooms have mini bars and we are a true full service Resort offering room service and of course our Reef House Restaurant is open for breakfast, lunch and dinner dining.

What facilities do you have at Reef House – pools, activities?

Answer: We offer the tranquillity and relaxation of three separate pools, both freshwater and saltwater options along with two outdoor spas. Plenty of poolside seating and a range of complimentary to use books from our library, honesty bar and poolside dining menu ensure we provide a completely relaxing environment. Our award winning on-site Day Spa provides a range of services to completely indulge.

Do you have internet facilities at Reef House?

Answer: Yes, we are pleased to offer complimentary WiFi access for guests staying with us both in your accommodation and throughout the Resort

What is the Day Spa like?

Answer: Our Award winning Day Spa is Australia's most award winning spa nestled within in the tropical gardens of the internationally recognised Reef House Boutique Resort & Spa, Palm Cove. Fusing ancient therapies from the Dreamtime using the uniquely Australian LI’TYA Spa Care range which

is exclusive to Reef House Spa in Palm Cove. They also have an amazing Vichy shower and lots of treatments to choose from. We are also able to organise Couple’s massages and hens parties as well.


What treatments do you recommend for me?

Answer: You can download a complete list of available treatments HERE or visit the Day Spa page of our website 

Popular favourites and recommendations include
  • Coconut Cream Ocean Wave
  • Aromatherapy Massage

Is it a good day spa?

Answer: Yes, Reef House Spa is the most awarded Day Spa in Australia and is very highly praised! Come in and try for yourself.

How can I book the Day Spa?

Answer: Our team at Reception can make a booking on your behalf to sooth the soul at our award winning day spa. We recommend you book early to avoid disappointment as our Spa is extremely popular.

Can I arrange flowers/gift to be delivered to the Hotel for my wife?

Answer: We’d love to assist! Let us know what you need and if it’s possible, we’ll take care of it for you.

Can you assist with planning and celebrating a special occasion?

Answer: Our team is here to help you celebrate any occasion, should it be a private balcony dinner, celebrating a birthday or anniversary we can arrange it all for you.

Can I purchase a gift voucher for the Hotel/Restaurant/Day Spa?

Answer: Yes. Gift vouchers can be purchased for accommodation packages, dining experiences, Day Spa packages or for a specific dollar amount. The choice is yours. Our gift vouchers come beautifully packaged and can be purchased either online here or call us to arrange for you on (07) 4080 2600.

What Disabled room facilities and services do you offer?

Answer: We have one disabled accommodation room with wheel chair access in the bathroom and around the room. It is on the ground floor to make access easy and also has a wonderful view of our freshwater pool from the patio area.

What room can I book that has a sea view?

Answer: We will try our best to book you into a room that has a sea view or with the specific requirements that you require, and you are able to book specific room types online via our website or call our Reservations team on (07) 4080 2600.