Privacy Policy

Personal Information

Personal information about visitors to this website is primarily collected when knowingly and voluntarily submitted. Personal information can include your name, address, e-mail address and phone number.

This data is collected for the primary purpose of providing our products and services, or information relating to those products and services to you, the customer.

In rare circumstances, we may seek to collect information from third parties but in this event, all reasonable steps will be taken to make you aware of information sought and obtained.

Sensitive Information & Financial Details

Sensitive information can include such things as ethnicity, race, political affiliations, membership of professional bodies, criminal records and health information.

Financial details most commonly include credit card, debit card details or other means of electronic funds transfer. All financial data is collected and stored on a secure processing server.

Sensitive and financial data is collected for the primary purpose of providing our products and services, or information relating to those products and services to you, the customer.

Further use of this information & disclosure

Information submitted by visitors to this site may also be used for secondary purposes closely related to the primary purpose. Personal and/or sensitive information will not be shared with any third parties except for the following circumstances:

You have consented to do so or where disclosure to third parties is a necessary in achieving the primary purpose such as third parties engaged to deliver
To bring legal action against anyone interfering or compromising our rights or property or in instances where the law requires disclosure of information

Security of Information

Information stored by Reef House Resort & Spa is protected from misuse, loss and unauthorised access or disclosure in line with internal company policy and procedure. Information that is no longer required for the intended purpose will be routinely destroyed on a periodic basis as determined by company management.

Access to Information

You have the right to access, update or remove personal information from our database. If you wish to access information, opt-out of further communication or lodge a complaint please do so in writing or e-mail (details below).

This Privacy Policy may change from time to time, please consult or offices for the latest version. Any enquiries relating to our Privacy Policy may be directed to:

Business contact details:
Address: 99 Williams Esplanade Palm Cove QLD 4879
Telephone: 07 4055 3633
E-mail: reservations@reefhouse.com.au