Accessible PWD Room

Room 207

1 King Bed

Patio

from 30m2

Tea/Coffee

2 Guests

Room 207, our dedicated Accessible (PWD) Room, is designed to offer comfort, ease and tranquillity, combining the timeless charm of The Reef House with thoughtfully considered accessibility features.

Located with convenient step-free access, this peaceful retreat has been carefully designed to support guests using wheelchairs or those with reduced mobility, without compromising on style or comfort. Developed in consultation with an accessibility advisor, the room provides a welcoming environment where you can truly relax and enjoy an adults-only escape in beautiful Palm Cove.

Inside, you’ll find our signature Colonial South Pacific décor, a beautifully appointed king bed, calming interiors and a private verandah overlooking the tropical gardens and pool. Every detail has been thoughtfully considered to create a stay that feels effortless, comfortable and restorative.

Beyond the room, all of our 28+ Signature Inclusions and Experiences are available to guests with accessibility needs, so your escape extends well past your door.

The Reef House is a heritage property, and Room 207 has been thoughtfully adapted to provide an accessible and comfortable stay. Images shown are representative of the room, with minor variations to furnishings and décor possible.

Accessibility Features

Access and Layout

Step-free access via lift and internal corridors.
Door width: approximately 750 mm.
Clear space beside the bed for a wheelchair or walking aid.
Positioned to balance convenience and calm – close enough to facilities while generally
quiet.

Bathroom

Roll-in / walk-in shower with step-free entry
Grab rails in key locations
Shower seat available
Raised toilet with grab rails for added support
Non-slip surfaces where possible
Tempered water
Easy-to-use taps, door handles, doors and power points

Bed and Equipment

Roll-in / walk-in shower with step-free entry
Grab rails in key locations
Shower seat available
Raised toilet with grab rails for added support
Non-slip surfaces where possible
Tempered water
Easy-to-use taps, door handles, doors and power points

Room Amenities

Private verandah with outdoor dining and sun lounges
Tropical garden and pool views
Beautiful South Pacific décor
Hand-carved king bed
Tea and coffee making facilities
Loose leaf tea by Blackbooks Tea
APPELLES Apothecary bathroom amenities
Plush bathrobes and slippers
Separate luggage and vanity area
Individually controlled air conditioning
Ceiling fan
Large LCD TV
Complimentary Wi-Fi
In-room safe
Yoga mats and blocks
Daily housekeeping

Other Step-free Room Types

We have several room types that offer step-free access, though they are not fully PWD-equipped like Room 207:

Brigadier King Studio
Brigadier King Spa Room
Verandah King Room
Verandah King Spa Suite

Planning Your stay?

As we offer one dedicated Accessible PWD Room, we encourage you to contact our Escape Planning team as early as possible.

This room is in high demand and often books well in advance, allowing us to assist with your individual needs and thoughtfully prepare for your arrival.

Guide Books

5 - 7 Night Itinerary

Rejuvenation Season

Property Step-Free Access

The Reef House has been thoughtfully designed to provide step-free access throughout much of the property, allowing guests to move comfortably between key facilities and accommodation.

Step-free entry to reception, restaurant, bars, lounges and all pool areas.
Underground car park with step-free lift access to reception and 30 guest rooms.
Combination of ramps, lifts and stairs throughout the property.
Please note that some apartments are only accessible via stairs and may not be suitable for guests requiring step-free access.

Getting Around the Property

Step-Free Routes, Ramps and Lifts

The main entrance, reception, all pool areas, and common spaces (restaurant, bars, lounges) are step-free.
The property uses a combination of ramps, lifts and stairs.
Staff can assist with luggage and orientation at any time.
Each customer is greeted at reception with the ability to sit or conduct an in-room check-in experience.
All customers are given a personal tour of the property and escorted to their room. This allows the perfect opportunity to discuss needs and ask questions.

Personalised Escape Planning

Every guest experiences The Reef House differently, which is why our Luxury Concierge and Escape Planning team are here to assist before you arrive.

Whether you require mobility equipment, dietary support, sensory adjustments, low-fragrance amenities, quieter room preferences or simply have questions about the property, we’ll work with you to tailor your stay. We encourage guests to contact us before arrival so we can prepare everything for a seamless and relaxing experience.

Download Our Accessibility Guide

Download our comprehensive Accessibility Guide to learn more about accessible accommodation, step-free access, resort facilities, dining, personalised support services and the accessibility features available throughout The Reef House.

Testimonials

"We had a wonderful week at The Reef House to celebrate a 90th birthday. A place where solo travellers, couples young and old, and those with limited mobility are all catered for with a variety of complimentary experiences. Breakfast overlooking the ocean, served at your table rather than smorgasbord, is a lovely way to start the day. Rooms serviced daily with great care as you enjoy time by the pools, or out and about, walking, cycling on bikes provided or on organised trips in the region. A relaxed atmosphere, set in beautiful gardens, a special holiday to remember."

"Hubby and I took a 5 night break to Palm Cove and stayed at the beautiful Reef House. We arrived to a lovely welcome drink and attentive staff, and an unexpected upgrade to a spa suite! I currently have mobility issues after foot surgery and the staff were extremely accommodating in ensuring our room was on the ground floor and close to all the amenities. We cannot fault for anything and would gladly stay here again. Thank you to you all."

"In a world that often lacks time, care and compassion for people living with disability or illness, our stay at The Reef House was beyond amazing. The accessible room was thoughtfully designed and made such a difference to our experience, while every member of the team showed genuine kindness, warmth and care from the moment we arrived. It was an experience that exceeded every expectation, gave us the rest and respite we so desperately needed, and created memories we'll cherish for a long time."

Frequently Asked Questions

Is the Accessible PWD Room suitable for wheelchair users?

Answer: Yes. Room 207 is our dedicated Accessible (PWD) Room, thoughtfully designed for guests using wheelchairs or those with reduced mobility. It includes step-free access, a roll-in shower, grab rails and a range of accessible features to support a comfortable stay.

What accessibility features are included in the room?

Answer: The Accessible PWD Room features step-free access, a roll-in shower, grab rails, a raised toilet, shower seat, lowered bed options on request and space to accommodate a wheelchair. Additional mobility equipment may also be available on request, subject to availability.

Can mobility equipment be provided during my stay?

Answer: Yes. We can provide a range of mobility equipment, including shower chairs, toilet assist chairs, wheelchairs and crutches, subject to availability. We recommend contacting us before your arrival so we can prepare everything for your stay.

Can the bed be adjusted?

Answer: Yes. The king bed in Room 207 can be lowered on request to assist with transfers. Please let our team know before you arrive so we can have the room prepared for your needs.

Is there step-free access throughout the resort?

Answer: Yes. Reception, the restaurant, bars, lounges and all pool areas are accessible via step-free routes. The property includes a combination of ramps, lifts and stairs, and our team is always available to assist if required.

Do you offer personalised accessibility planning?

Answer: Yes. Our Luxury Concierge team is happy to discuss your accessibility requirements before your stay, recommend the most suitable accommodation and arrange any additional support or equipment you may need.

Are there other rooms with step-free access?

Answer: Yes. In addition to our Accessible PWD Room, we offer Brigadier King Studio , Brigadier King Spa Room, Verandah King Room and Verandah King Spa Suite room types with step-free access. While these rooms are easy to access, they do not include the dedicated accessibility features available in Room 207.

Are assistance dogs welcome?

Answer: Yes. Accredited assistance dogs are welcome at The Reef House. If you’re travelling with an assistance animal, please let us know before your arrival so we can ensure your stay is as comfortable as possible.

How can I make sure the room meets my accessibility needs?

Answer: Our Luxury Concierge and Personal Escape Planning Specialists are happy to discuss your individual requirements before you book. Whether you have mobility, sensory, dietary or accessibility needs, we’ll work with you to prepare the room and recommend the accommodation best suited to your stay.

Where can I find more information about accessibility at The Reef House?

Answer: We invite you to download our Accessibility Guide for detailed information about accessible accommodation, step-free access, dining, resort facilities, mobility support and personalised services available throughout The Reef House. You are also welcome to contact our team if you have any questions before your stay.

Enjoy, it's all included

Escape Planning Specialist: curate your personalised itinerary before you arrive, with our Luxury Concierge available throughout your stay.
Arrival Experience: gin-infused welcome drink and refreshing cold towel on arrival.
Luxury Concierge: porterage service and guided property tour.
Curated Arrival: music, oil burners and a chilled bottle of Australian sparkling wine awaiting your arrival.
Sleep Easy Guide: relaxation guide, sleep playlist, podcasts and wellbeing resources.
Pool Butler: refreshing cold towels served daily at 11am.
Poolside Sorbet: locally made tropical sorbet served daily at 3pm.
Brigadier's Lounge Honesty Bar, a tradition originating from Brigadier Thomson's Officers Mess
Brigadier's Punch & Canapés: served in the lounge each evening at twilight.
Our gift to you: the Reef House History Book and water bottles to take home.
Rejuvenate: in two pools, the tranquillity & heated mineral pool.

Every Escape Includes: 28+ Signature Inclusions & Experiences, including Mixology and Wine Appreciation.
Botanical Drawing: guided workshops inspired by the beauty of Tropical North Queensland.
Culture Connection: expert talks on indigenous culture.
Handwritten Postcards: send to loved ones via our complimentary Reef House mail service.
Vintage Photo Booth: capture a timeless keepsake.
Wellness: beachfront yoga, aqua aerobics, stretch & breath and personal training sessions*.
Explore & Unwind: with cruiser bikes, puzzles, chess sets, guest library, fishing rods and sketch pads.
Tranquil Palm Cove Beach: 25 minutes, drive north from Cairns international airport.
*Fees apply.

The Reef House is proudly Australian owned and operated

Need help planning your next Relaxation Escape to Palm Cove?

Simply book an appointment and one of our Escape Planning Specialists will call you to assist with your holiday planning to Tropical North Queensland. We look forward to speaking with you soon.

Need help planning your next Relaxation Escape to Palm Cove?

Simply book an appointment and one of our Escape Planning Specialists will call you to assist with your holiday planning to Tropical North Queensland. We look forward to speaking with you soon.