TripAdvisor No1 Luxury Hotel and No1 Hotel in the South Pacific and Australia 2024
5 Star Luxury Accommodation Gold Winner – Australian Tourism Awards 2024 & 2023
5 Star Luxury Accommodation Gold Winner – Queensland Tourism Awards 2024, 2023 & 2022
North Queensland Restaurant of the Year 2024, 2023, 2021 & 2019
The Reef House Adults Retreat overlooking the beach at Palm Cove has been named Australia’s best
Five Star Luxury Accommodation after winning Gold in the Australian Tourism Awards last night
(March 21 2025).
The Reef House Adults Retreat Director Malcolm Bean congratulated the boutique hotel’s team led
by General Manager Wayne Harris for their commitment to customer service which he said had
earned multiple accolades in the past few years.
“It is an honour to have The Reef House Adults Retreat recognised by the tourism industry as the
best five-star luxury accommodation in Australia for the second year in a row after entering the Hall
of Fame at the Queensland Tourism Awards in November for three consecutive wins,” he said.
“Our vision for an adults-only wellness resort that delivers remarkable customer service with more
than 28 complimentary Signature Inclusions is resounding with travellers who return again and
again.
“Return custom continues to grow with 36 per cent of our guest nights from repeat visitors.
“Our customers also voted The Reef House Adults Retreat as TripAdvisor’s No1 Luxury Hotel and the
No1 Hotel in both the South Pacific and Australia last year.
“Over the past 15 years we have continued to develop The Reef House Adults Retreat business
model and create a new category of a ‘Full Service Adults Retreat’ that is unique in Australia.
“Investment in traditional customer service is the primary focus, with multiple in-house experiences
included to offer guests value, and an adults-only policy to ensure rest, relaxation and rejuvenation.
“Our objective every day is a unique destination that our guests choose to return to year after year.
“The Reef House Adults Retreat has a long history of exceptional customer service, and we continue
to honour this philosophy through complimentary Signature Inclusions such as a Pool Butler serving
cold towels and sorbets and the General Manager hosting punch and canapes each evening at the
Brigadier’s Honesty Bar.
“This tradition started in the 1970s when the former owner, Brigadier David Thompson, offered a
homestay coastal vacation favoured by Australian celebrities and politicians.
“Today The Reef House Adults Retreat continues to treat every guest like a celebrity with Escape
Planning Specialists customising a personalised itinerary of experiences to ensure total rest,
relaxation and rejuvenation for each guest.”Visit reefhouse.com.au for more information.
The Reef House Adults Retreat Director Malcolm Bean congratulated the boutique hotel’s team led
by General Manager Wayne Harris for their commitment to customer service which he said had
earned multiple accolades in the past few years.
“It is an honour to have The Reef House Adults Retreat recognised by the tourism industry as the
best five-star luxury accommodation in Australia for the second year in a row after entering the Hall
of Fame at the Queensland Tourism Awards in November for three consecutive wins,” he said.
“Our vision for an adults-only wellness resort that delivers remarkable customer service with more
than 28 complimentary Signature Inclusions is resounding with travellers who return again and
again.
“Return custom continues to grow with 36 per cent of our guest nights from repeat visitors.
“Our customers also voted The Reef House Adults Retreat as TripAdvisor’s No1 Luxury Hotel and the
No1 Hotel in both the South Pacific and Australia last year.
“Over the past 15 years we have continued to develop The Reef House Adults Retreat business
model and create a new category of a ‘Full Service Adults Retreat’ that is unique in Australia.
“Investment in traditional customer service is the primary focus, with multiple in-house experiences
included to offer guests value, and an adults-only policy to ensure rest, relaxation and rejuvenation.
“Our objective every day is a unique destination that our guests choose to return to year after year.
“The Reef House Adults Retreat has a long history of exceptional customer service, and we continue
to honour this philosophy through complimentary Signature Inclusions such as a Pool Butler serving
cold towels and sorbets and the General Manager hosting punch and canapes each evening at the
Brigadier’s Honesty Bar.
“This tradition started in the 1970s when the former owner, Brigadier David Thompson, offered a
homestay coastal vacation favoured by Australian celebrities and politicians.
“Today The Reef House Adults Retreat continues to treat every guest like a celebrity with Escape
Planning Specialists customising a personalised itinerary of experiences to ensure total rest,
relaxation and rejuvenation for each guest.”
