5 Star Luxury Accommodation Gold Winner – Australian Tourism Awards 2024 & 2023
5 Star Luxury Accommodation Gold Winner – Queensland Tourism Awards 2025, 2024, 2023 & 2022
TripAdvisor No1 Luxury Hotel and No1 Hotel in the South Pacific and Australia 2024
North Queensland Restaurant of the Year 2024, 2023, 2021 & 2019
The Reef House Adults Retreat overlooking the beach at Palm Cove has been named Queensland’s best Five Star Luxury Accommodation after winning Gold in the Queensland Tourism Awards last night (November 14) for the fourth consecutive year.
The Reef House Adults Retreat Directors David Horbelt and Malcolm Bean congratulated the boutique hotel’s team led by General Manager Wayne Harris for their commitment to customer service which has won the prestigious award for the fourth year in a row.
“Over the past 15 years we have continued to develop The Reef House Adults Retreat business model and create a new category of a ‘Full Service Adults Retreat’ that is unique in Australia,” Mr Bean said.
“Investment in traditional customer service is the primary focus, with multiple in-house Signature Experiences included to offer guests value, and an adults-only policy to ensure rest, relaxation and rejuvenation.”
“Our objective every day is to offer a unique destination that our guests choose to revisit year after year resulting in return guests accounting for almost half of The Reef House Adults Retreat room nights.”
Mr Horbelt said The Reef House Adults Retreat innovated with the customer in mind by adding new in-house experiences for their loyal guests.
“This year we introduced the Prancing Horse Luxury Supercar Driving Experience and in February we will host The Reef House’s first Wellness Retreat,” he said.
“The Reef House Adults Retreat has a long history of exceptional customer service, and we continue to honour this philosophy through complimentary Signature Inclusions such as a Pool Butler serving cold towels and sorbets and the General Manager hosting punch and canapes each evening at the Brigadier’s Honesty Bar.”
“This tradition started in the 1970s when the former owner, Brigadier David Thompson, offered a homestay coastal vacation favoured by Australian celebrities and politicians.”
“Today The Reef House Adults Retreat continues to treat every guest like a celebrity with Escape Planning Specialists customising a personalised itinerary of experiences to ensure total rest, relaxation and rejuvenation for each guest.”