Terms & Conditions

Gift vouchers are valid for 3 years from the date of issue except upon the purchase of promotion vouchers where a specific time frame is stipulated.

Vouchers are non-refundable and not redeemable for cash once purchased, however transferable within the validation period. Extension of vouchers’ validation period will attract admin fee of $40 for 3 months and $90 for 6 months paid directly to The Reef House by contacting reservations@reefhouse.com.au.

Vouchers are allowed to be extended only once. Any unclaimed vouchers will be forfeited once expired. Gift vouchers are subject to standard property cancellation policies.

Please note that lost or stolen gift vouchers cannot be replaced

Bookings essential for Accommodation, Restaurant and Spa prior to expiration of voucher.