Frequently Asked Questions
Where is The Reef House located in Palm Cove?
Answer: The Reef House is a tranquil colonial beach house located at 99 Williams Esplanade in the centre of Palm Cove village, directly in front of the beach. We are perfectly located along the Esplanade with an easy stroll to all restaurants and shops.
What is nearby the Hotel – restaurants, shopping?
Answer: We are in the perfect location to explore the range of restaurants, boutique shopping and conveniences of Palm Cove village. There are some thirty restaurants ranging from casual cafes to fine dining within an easy stroll of the Resort. Fashion boutiques, gift shops, post office, supermarket and hair salon are all located on Williams Esplanade and are within a few metres of the hotel.
Restaurants – what restaurants do you recommend in Palm Cove?
Answer: Dining at our award winning Reef House Restaurant during your stay is an opportunity not to be missed. Whilst in Palm Cove we can also recommend:
How do I get to Palm Cove?
Answer: From Airport: transfers are available from the Cairns Airport in a coach and are $25 per person each way or a private car is also available. We can arrange transfers for you – simply call 07 4080 2600 or email us with your requirements.
Taxis are readily available at the airport and are approximately $60 - $70 to Palm Cove.
From Cairns: Transfers are also available from Cairns. Public Transport buses are available for use as well and will drop you off in Palm Cove.
Uber is also available in Cairns & Palm Cove.
How far are you from the airport/Cairns/Port Douglas?
Answer: The Reef House is 25 kilometres from Cairns International Airport, approximately halfway between Cairns and Port Douglas.
Can I hire/park car at the Hotel?
Answer: Yes, upon check in you will be given a security code for access to our underground secure parking. We also have Avis/Budget rent a car office located on the hotel premises. .
What is your restaurant like?
Answer: Reef House Restaurant is the premier Palm Cove restaurant and is set under 300 year old Melaleuca gums swaying in the sea breeze. You’ll enjoy views looking out across the teak decking to the palms of the cove and the Coral Sea beyond – the perfect Palm Cove restaurant for those looking to enjoy fine food and tropical views. Download our latest seasonal menu from our restaurant page.
What day tour recommendations and suggestions do you have for me?
Answer: See our Experiences page for our concierge recommendations.
How easy is it to go on reef trips etc from your Hotel?
Answer: Tours will almost always have a hotel pick-up service available ensuring it is very easy to visit and explore the areas around Palm Cove and Far North Queensland. Our staff can also assist with reminders and wake up calls to ensure you are ready to depart on time.
What facilities do you have at Reef House – pools, activities?
Answer: We offer the tranquility and relaxation of two separate swimming pools, Jacuzzi and heated Japanese style outdoor spa. Plenty of poolside seating and a range of complimentary to use books from our library, honesty bar and poolside dining menu ensure we provide a completely relaxing environment. Our on-site Day Spa provides a range of services to completely indulge.
Do you have internet facilities at Reef House?
Answer: Yes, we are pleased to offer complimentary WiFi access for guests staying with us both in your accommodation and throughout the Resort
What is the Day Spa like?
Answer: Our Day Spa is beautifully appointed in a colonial house of its own. Our five treatment rooms include; couples room with spa bath, two Vichy showers, nail and pedicure room and relaxing lounge for post treatment refreshments. The iconic and award-winning Reef House Spa offers a beautifully appointed seaside escape, where each element and experience combine to form an intimate journey offering an enchanting Spa Wellness sojourn.
Stunning rituals for face and body incorporating the latest techniques and meticulously formulated products ensure each spa journey rejuvenates skin targeting results while delivering a slice of relaxation heaven.
Phytomer - 'from the sea to the skin' was created in Saint-Malo, France over 40 years ago and is a true pioneer in marine skin care. Phytomer uses marine bio-technology that limits environmental impacts to preserve fragile marine ecosystems.
Waterlily - An Australian Spa Collection formulated exclusively for Exquisite Day Spas and Leading Salons using the purest Aromaceuticals and Phytonutrients to create a performance-driven sensory journey.
See our Spa page. Our team at Reception can make a booking on your behalf. We recommend you book early to avoid disappointment as our Spa is extremely popular.
Assistance with a special occasion?
Assistance with a special occasion?
Answer: Our team is here to help you celebrate any occasion, should it be a private balcony dinner, celebrating a birthday or anniversary we can arrange it all for you.
Contact our Events Coordinator - firstname.lastname@example.org
Can I purchase a gift voucher for the Hotel/Restaurant/Day Spa?
Answer: Yes. See our Vouchers Pages for all your needs.
What Disabled room facilities and services do you offer?
Answer: We have one PWD accommodation room with wheel chair access in the bathroom and around the room. It is on the ground floor to make access easy and also has a wonderful view of our freshwater pool from the patio area.