In pursuit of creating unforgettable experiences for our guests. At The Reef House, our goal is to deliver an exceptional experience to every individual through friendly ‘our house’ service and attention to detail.
Born and raised in Fremantle close to Perth in Western Australia, Wayne has been a resident in Palm Cove since 2008 and apart of the Reef House Team as General Manager for 6 years.
The role Wayne has taken on is much more than being in charge of all aspects of the smooth functioning of The Reef House. For Wayne, he identifies his position as the role of a Custodian, maintaining the traditions and history of The Reef House, which he says is a true honour.
As a work philosophy, Wayne has often emphasised his genuine sense of care, attention and passion for making people happy, which of course extends not only to the guests but also to the Team at Reef House.
“Not only do we want to please and make people enjoy their stay, but show a special style of hospitality to fellow humans and treat people better than they expected to be treated”.
That is the overall nature of all who work at Reef House and Wayne has always looked for this personality trait within every Team Member.
“How we make you feel is the difference, nobody else can do it better.”
Wayne and his Team want to make sure that the Reef House exceeds the promise we want to deliver. A return visit or personal recommendation to friends is the best compliment the Reef House could ever receive!
Originally from Switzerland, Isabelle was trained in France by the crème de la crème; Clarins, Chanel, Dior & Phytomer, specialising in intensive therapies such as anti-ageing, deep relaxation massage and slimming treatments.
Isabelle’s extensive experience has taken her all around the world as a pioneer in providing anti-ageing facial treatments. Isabelle was the Managing Director of the first privately owned Christian Dior Spa on the Caribbean island of Saint Maarten.
Isabelle is committed to nurturing her clients and offering unique spa treatments designed for intense relaxation, rejuvenation and general well-being.
Isabelle leads a small dedicated team at the exclusive Reef House Spa who follow the mantra that nothing is impossible when it comes to your care and making your experience unique.
Born in Strasbourg France, Cedric has that special European charm, which has an intrinsic focus on his power of personality.
As the Luxury Concierge for The Reef House, Cedric has taken the role to a new level, reaching out to guests before they arrive by phone, where he focuses on finding the little details that will make their stay an absolute pleasure, as well as encouraging a genuine reason to return.
Having resided in the Palm Cove area for over 5 years, Cedric is here to help guests with the best places to visit, be that restaurants, a day trip to the Great Barrier Reef and Daintree Rainforest, or just relaxing around the hotel with the many experiences and services provided, be that the twilight cocktail hour, sorbet around the pool or a mixology class.
Cedric chose this career path due to his innate “love of people”. His infectious smile and courteous style is a delight for all our guests and fellow team members.
Born in Nice France, Nicolas Reverte’s passion for food and cooking stems back to his childhood watching the passion and skill of his grandparents creating family meals. Since he was a child, Nicholas knew he wanted to pursue a culinary career.
Nicolas studied cuisine in Nice, and once his studies finished, he worked in both France and Spain. While in Spain, Nicolas was able to work for world-renowned chef Martin Berasategui, who holds 12 Michelin stars.
It was while working with Chef Berasategui that Nicolas learned a valuable lesson in understanding and respecting local produce and how to make the most of it. And it’s this understanding of and focus on the local produce that has made Nicolas a true attribute to the Reef House Restaurant.
With a desire to work with the produce of Queensland, particularly the seafood and tropical fruit, it is Nicolas’ aim to be able to combine these local ingredients with European flavours.
Known for his suspenders, brightly coloured shirts and brilliant ‘bar yarns’, Norm has worked at The Reef House for over 20 years and lived in Palm Cove for over 30 years.
Originally working in night audit, Norm now serves the guest punch & canapés each evening in the Brigadiers Lounge and loves to connect with guests and share his insider local knowledge.
The Reef House holds a special place in Norms heart, he’s actually retired twice but thankfully keeps returning and is a big part of the reason why guests return time and time again.
“I love the fact that I am part of the reason that people come back. People say on check in they’re going to have a drink with Norm.”
Norm certainly leaves a lasting impression, guests have sent braces from Switzerland, Melbourne and all over the world. In his spare time, Norm loves gardening and woodwork – the chess set in the Brigadiers Lounge is some of his impressive handiwork!
“The Reef House is relaxed, friendly, and a place you can call home… The feel of the resort has changed very little and that’s why so many people keep coming back.”
Jacky has been with the Reef House for 4 years and is responsible for managing the general operations of the Front Office and Housekeeping.
Jacky grew up in Hong Kong and chose this career path as it’s a diverse and fast-growing industry. He loves working with and meeting different people and facing a variety of situations and challenges everyday.
The thing Jacky loves most about the Reef House is that the staff are encouraged to show their character and personalities rather than going off a script. He loves the history behind the property and the personal service, attention and little touches that create a memorable experience for guests.
Aside from visiting the incredible Great Barrier Reef and Daintree Rainforest, Jacky recommends a visiting Atherton and Mareeba in the Tablelands to sample the local cheese and coffee.
In his spare time, Jacky loves to play Badminton and show off his impressive magician skills – make sure to ask him for a trick on your next stay at The Reef House!
Michele is the resident Sommelier at The Reef House and is known for his fun and interactive ‘Reef House Mixology’ cocktail classes held twice weekly for our guests.
Growing up in Sicily Italy, Michele has always been familiar with wine, however he did not truly understand it until he moved to London where he found his passion and decided to study and become a Sommelier.
Michele started at a wine cellar, followed by Michelin star restaurants, before managing a wine bar and holding blind wine tastings.
“I love wine, however what I’m most proud of is watching guests enjoy the wine I recommend and giving them the best experience possible. I have always loved what I do.”
Michele loves experimenting with new wines, cocktails and flavours – his most recent creation being an Avocado cocktail! Be sure to ask Michele for his recommendations on your next visit to The Reef House.
‘To travel is to live, and to drink is to enjoy’.