Frequently Asked Questions

Where abouts in Palm Cove are you?

Answer: The Reef House is a tranquil colonial beach house located at 99 Williams Esplanade in the centre of Palm Cove village, directly in front of the beach. We are perfectly located along the Esplanade with an easy stroll to all restaurants and shops.


What is nearby the Hotel – restaurants, shopping?

Answer: We are in the perfect location to explore the range of restaurants, boutique shopping and conveniences of Palm Cove village. There are some thirty restaurants ranging from casual cafes to fine dining within an easy stroll of the Resort. Fashion boutiques, gift shops, post office, supermarket and hair salon are all located on Williams Esplanade and are within a few metres of the Resort.


Restaurants – what restaurants do you recommend in Palm Cove?

Answer: Dining at our award winning Reef House Restaurant during your stay is an opportunity not to be missed. Whilst in Palm Cove we can also recommend:


How do I get to Palm Cove?

Answer: From Airport: transfers are available from the Cairns Airport in a coach and are $25 per person each way or a private car is also available. We can arrange transfers for you – simply call or email us with your requirements.

Taxis are readily available at the airport and are approximately $60 - $70 to Palm Cove.
From Cairns: Transfers are also available from Cairns. Public Transport buses are available for use as well and will drop you off in Palm Cove.


How far are you from the airport/Cairns/Port Douglas?

Answer: The Reef House is 25 kilometres from Cairns International Airport, approximately halfway between Cairns and Port Douglas.


Can I hire/park car at the Hotel?

Answer: Yes, you are able to pick up and drop off your hire car with us at Reception. We also have plenty of parking at the hotel.


What is your restaurant like?

Answer: Reef House Restaurant is the premier Palm Cove restaurant and is set under 300 year old Melaleuca gums swaying in the sea breeze. You’ll enjoy views looking out across the teak decking to the palms of the cove and the Coral Sea beyond – the perfect Palm Cove restaurant for those looking to enjoy fine food and tropical views. Download our latest seasonal menu from our dining page on website.


What day tour recommendations and suggestions do you have for me?


  • The Silver Series Outer Barrier Reef Dive & Snorkel Tour

  • Jump the Beach Skydive onto Palm Cove Beach

  • Australia’s One and Only AJ Hackett Bungy Jump and Swing

  • Quicksilver Reef Trip

  • Kuranda Scenic Railway

  • Skyrail

  • Paradise Palms Golf

  • Tjapukai

  • Poseidon Port Douglas – Sailaway Low Isles


How easy is it to go on reef trips etc from your Hotel?

Answer: Tours will almost always have a hotel pick-up service available ensuring it is very easy to visit and explore the areas around Palm Cove and Far North Queensland. Our staff can also assist with reminders and wake up calls to ensure you are ready to depart on time.


What facilities do you have at Reef House – pools, activities?

Answer: We offer the tranquillity and relaxation of three separate pools and two outdoor spas. Plenty of poolside seating and a range of complimentary to use books from our library, honesty bar and poolside dining menu ensure we provide a completely relaxing environment. Our on-site Day Spa provides a range of services to completely indulge.


Do you have internet facilities at Reef House?

Answer: Yes, we are pleased to offer complimentary WiFi access for guests staying with us both in your accommodation and throughout the Resort


What is the Day Spa like?

Answer: Our Day Spa is nestled within in the tropical gardens by our Freshwater Pool. Fusing ancient therapies from the Dreamtime using the uniquely Australian LI’TYA Spa Care range which is exclusive to Reef House Spa in Palm Cove. They also have an amazing Vichy shower and lots of treatments to choose from. We are also able to organise Couple’s massages and hens parties as well.

Our team at Reception can make a booking on your behalf. We recommend you book early to avoid disappointment as our Spa is extremely popular.


Can you assist with planning and celebrating a special occasion?

Answer: Our team is here to help you celebrate any occasion, should it be a private balcony dinner, celebrating a birthday or anniversary we can arrange it all for you.


Can I purchase a gift voucher for the Hotel/Restaurant/Day Spa?

Answer: Yes. Gift vouchers can be purchased for accommodation packages, dining experiences, Day Spa packages or for a specific dollar amount. The choice is yours. Our gift vouchers come beautifully packaged and can be purchased either online here or call us to arrange for you on (07) 4080 2600.


What Disabled room facilities and services do you offer?

Answer: We have one disabled accommodation room with wheel chair access in the bathroom and around the room. It is on the ground floor to make access easy and also has a wonderful view of our freshwater pool from the patio area.