At The Reef House, we are dedicated to minimising our environmental impact through best-practice environmental management systems, aligned with our Environmental Sustainability Policy and the standards of all Accor properties.
Our approach combines daily operations with long-term initiatives to meet guest expectations and protect our natural surroundings.
Last year, we reduced energy consumption and single-use plastics. This year, our focus is on water conservation. Through audits of irrigation systems, plumbing, and underground pipes, we estimate saving 4.3 million litres of water — almost the equivalent of two Olympic-sized swimming pools.
Guests are gifted a reusable drink bottle to refill with filtered water at the Brigadier’s Bar. Recent upgrades such as a new pool filtration system, smart water meters, mulching, and native plant landscaping have improved both energy and water efficiency.
Reducing Single-Use Plastics
Other Initiatives
Maintenance Program
Recycling Practices
Twice a week, guests are invited to a reef talk with a marine biologist to learn about the reef’s health and discover how they can help combat climate change.
We are committed to responsible, ethical practices that provide economic benefits for the community, support local businesses, and create employment opportunities.
As a heritage property, we work within the unique character of our building to deliver the most comfortable and accessible experience possible. We offer a dedicated wheelchair-accessible room, developed in consultation with an accessibility advisor who stayed with us to personally guide the necessary modifications for wheelchair users.
To ensure we meet your individual needs, we invite you to speak with our Personal Escape Planning Specialists on 07 4080 2600 prior to your stay. We also provide a selection of bathroom aids to enhance comfort and safety for guests who are frail, recovering from injury, or require additional support. These include a shower chair, toilet assist chair, and non-slip bath mats.
We also offer a discreet and private room that has been chosen by guests with terminal illnesses seeking a peaceful, memorable final holiday surrounded by loved ones.
We believe dining should be a pleasure for every guest. All menus are clearly labelled for dietary needs, and with advance notice, our chefs are delighted to create personalised dishes to suit your requirements. Please contact our Personal Escape Planning Specialists on 07 4080 2600 so we can prepare in advance for your visit.
Our multicultural team, representing 11 nations and speaking eight languages—including our French Luxury Concierge—ensures warm, personalised service for guests from all over the world.
We proudly welcome all guests and are a member of GALTA, Australia’s peak LGBTQIA+ tourism body, reflecting our commitment to creating an inclusive and respectful environment for everyone.
